Exchanges

If you wish to exchange your item, please post it back to us using the supplied label within 21 working days of receiving your order.

Refunds

Once your return has been received, if you are eligible for a refund your refund will be processed automatically. Please note this can take up to 7 working days from Born and Thread receiving your item.

Sale Items

Sale items and sample sale items are non-exchangeable and non-refundable.

Policy

Returns must be sent back within 21 days and in perfect original condition. Tags must not be broken. This does not apply with headwear and all sales are final. Unfortunately we are currently unable to refund your original postage and return postage costs. Packages are posted via Australia Post. International packages are shipped via Australia Post Airmail and may take longer.